Terms and Conditions

1. Introduction

Welcome to Willow & Forde. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. About Us

Willow & Forde is a family-owned business based in London, specializing in traditional canvas marquees for events in Yorkshire and beyond. Our contact details are as follows:

3. Services

We provide marquee hire services, including delivery, setup, and dismantling. All services are subject to availability and are provided under the terms of a separate hire agreement.

4. Booking and Payment

4.1 Booking Confirmation:
Your booking is confirmed only upon receipt of a non-refundable deposit, as outlined in your hire agreement.

4.2 Payment Terms:
The full balance must be paid no later than 14 days before the event date. Late payments may result in cancellation of your booking.

4.3 Pricing:
All prices are subject to VAT (where applicable) and may vary depending on the specific requirements of your event.

4.4 Cancellations and Refunds:
Cancellations must be made in writing. Refunds, if applicable, are subject to our cancellation policy, which will be outlined in your hire agreement.

5. Client Responsibilities

5.1 Site Access:
You must ensure that the site for the marquee is accessible, level, and free of obstructions. Any additional costs incurred due to site inaccessibility will be your responsibility.

5.2 Damage to Equipment:
You are responsible for any damage to our marquees or equipment caused by negligence, misuse, or third-party interference during the hire period.

5.3 Compliance with Regulations:
You must comply with all local regulations and obtain any necessary permits for your event.

6. Our Responsibilities

6.1 Setup and Dismantling:
We will deliver, install, and dismantle the marquee as per the agreed schedule.

6.2 Quality Assurance:
We guarantee the quality and safety of our marquees and equipment. If you encounter any issues, please notify us immediately, and we will address them promptly.

6.3 Liability Limitations:
We are not liable for any loss, damage, or inconvenience caused by events outside our control, such as adverse weather conditions or third-party interference.

7. Website Use

7.1 Intellectual Property:
All content on this website, including text, images, and logos, is the property of Willow & Forde and is protected by copyright laws. Unauthorized use is strictly prohibited.

7.2 User Conduct:
You agree to use this website only for lawful purposes and not to engage in any activity that may disrupt or damage the website or its functionality.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them regularly.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.